Frequently Asked Questions

LUNA FLIX Policy (under Covid 19):

Sorry, but we cannot issue refunds unless on rare occasions, the show itself does not go ahead.
(the forecast wind speed effect on the screen is a Health & Safety factor).

This decision will be made prior to the show – usually, around 24hrs and an email notification will be sent to ticket purchasers. In this instance, only the ticket price amount can be refunded, which is in accordance
with the ‘Terms & Conditions’ of Billetto, our online ticket sales service.

COVID 19: Should a local lockdown occur which closes the event, the value of the ticket (minus booking fee) will be refunded to all attendees. Should you have symptoms, please do not attend and contact us immediately by email.

Billetto Terms & Conditions: 5.6 – Refund
When You pay for your ticket through Billetto any refund of Fees is the sole responsibility of the Promoter. Before purchasing your tickets, it is your responsibility to carefully review all aspects of the event, including, event restriction, dates, pricing and charges. We will not issue any refunds for any lost, stolen, destroyed, or damaged tickets, or as under any other circumstances except in the limited cases explicitly described in this Agreement.

Do I pay for car parking at the park?

All of our summer venue’s are FREE parking.
Indy Prepares

What should I bring?

A fold-up chair and your picnic. We also advise a warm blanket, and it’s vital to bring a TORCH please – there is little or no outdoor lighting at the venues, so it’s best to have a torch to return to your car safely. If using chairs and arriving early, please sit at the back and sides first. Also if your chair is high backed, please seat to the rear.

What should I wear?

Even after the warmest day the temperature can drop significantly late in the evening so please dress appropriately and bring an extra layer or blanket with you. And waterproofs coats are a wise precaution!

Can I bring my own food?

Yes, you are welcome to bring your own refreshment including alcohol. Wine bottles are fine but please refrain from bringing any other glass with you – use plastic cups to drink from as opposed to glass that can easily break.

We thank you for taking all of your rubbish with you please.

What happens if it rains?

These film shows are an all-weather event and screenings go ahead if rain is forecast. We hope the weather will be fine, and in most cases it turns out fine but if showers are forecast, we advise bringing a suitable coat. No umbrellas please out of respect for others please. PLEASE NOTE: Should extreme weather be forecast such as high winds or storms, we will endeavour to reschedule the show and email notification ONTHE MORNING OF THE SHOW. If cancelled, refunds will be returned to your account (minus the Billetto booking fees).

Can I bring my children?

Children with a ticket may attend any U or PG movie. The BBFC states films classified 12A contain material that is not generally suitable for children aged under 12. No one younger than 12 may see a 12A film unless accompanied by an adult. Adults planning to take a child under 12 to view a 12A film should consider whether the film is suitable for that child. To help them decide, we recommend that they check the Ratings info for that film in advance.

Babies under 2 years may be admitted free but parents are requested to act responsibly should they cry near the audience.

Is the film suitable for my children?

To make an informed decision about the suitability of a particular movie you may wish to visit Common Sense Media that provides a detailed analysis of age appropriate factors for a huge catalogue of movies and other media.

Can I bring my dog?

No, we are sorry but dogs are not allowed out of respect for other guests.

Why does the DVD have a different certificate to the Luna Flix screening of it?

Certificates of the season’s films are in line with the BBFC’s decision for public exhibition of a film, not their DVD equivalent when released for home viewing. There are sometimes differences as In home circumstances it cannot be guaranteed that a child watches the content with adult supervision. Luna Flix takes its ratings responsibility as seriously as any cinema and anyone underage will not be permitted inside

If you wish to smoke, please do it beyond the space of the theatre, again please think of others.